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Note: In order to access online registration, you must be using Internet Explorer, preferably version 8. Mozilla Firefox will not work.
Questions
- I have never registered. How do I begin?
- How do I find my record in the system?
- I have two children with separate youth memberships. Can I use the same email address?
- I want to register but do not see the program guide. Where is it?
- I am a non member. Can I register for classes on-line?
- How do I actually register for a program?
- Why don't I see the class I want to register for?
- I can logon to on-line registration, but when my family member names appear on the screen, the person I want to register does not appear. Why not?
- I registered online but when I got to the branch, there was no record of my registration. What happened?
- How do I know for sure that I am on the roster for a class?
- I have decided not to attend a class that I registered and paid for on-line. How do I cancel?
- In the process of purchasing my class on-line, I lost my internet connection or a log-on screen appeared, the page timed out, or my receipt never appeared. Did I get charged? Am I on the roster?
- How do I pay for Programs I've registered for on-line?
Answers
1. I have never registered. How do I begin?
- Go to www.oceancommunityymca.org
- See the Online Registration link
Helpful Hints:
- In order to register online, you must already be in our system. You are likely to be in our system if you (1) are a current Ocean Community YMCA member, (2) have contributed to the Reach Out to Youth campaign, or (3) have previously registered for or participated in a program at a branch.
- If you have never participated in any of these categories, you will need to call the branch for initial set up.
- If you are having difficulty finding yourself in the system and are certain you should be in the system, double check the following:
1. Last Name spelling
2. Birth Date (must be entered as: mm/dd/yyyy)
3. Zip Code - If different than that currently in the database, contact your local branch to update address lines.
To Start, If You're New To On-line Registration
- Click on “Start Here” next to “New to online registration?” (That will be everyone the first time.)
- A pop-up box will appear
- If you are already in our system (See Helpful Hints above.), fill in the information requested.
- Enter your last name, date of birth and zip code
- Click “Find Me”
- If the information entered matches the information in our database, you will be prompted to:
1. Enter e-mail address
2. Enter Password and Confirm
- Once your account is created, you will be logged in and can begin to browse programs that are open for registration
To Start, If You're A Returning User
- If returning registrant (already have a record in our database AND have registered online before), click “Sign In” to find yourself in the system
- Enter e-mail address and password
- Browse programs and continue registration
2. How do I find my record in the system?
- Enter the following criteria. All criteria must exactly match what is in database.
1. Last Name
2. Birth Date
3. Zip Code
- If you are having difficulty finding yourself in the system and are certain you should be in the system, double check the following
1. Last Name spelling
2. Birth Date (must be entered as: mm/dd/yyyy)
3. Zip Code
4. If different than currently in the database, contact your local branch to update address lines
- After corrections are made:
1. You must close internet browser
2. Reopen browser
3. Attempt to re-log in
3. I have two children with separate youth memberships. Can I use the same email address?
Each membership/participant unit must have a unique email address associated with it but it is not necessary to have an email address for each member of the unit. This means that when registering individuals within a unit, one person should register all unit members and use the same email address for all. Email confirmations of registrations will go to that address.
4. I want to register but do not see the program guide. Where is it?
- Go to www.oceancommunityymca.org
- Click on Program Guide, a downloadable PDF
5. I am a non member. Can I register for classes on-line?
- You may call a branch and have the branch set you up in our database. Once you are set up, you may proceed as indicated for a NEW USER.
- Make certain to register your entire family at that time, especially if you are registering for any programs for your children.
6. How do I actually register for a program?
- Once in you are logged in, you will see the Program Browser. Click the “Select Branches/Sites” link to select the branches you would like to view. The easiest way to do this is to click the view “None” option, then check the box next to the branch of your choice and choose “Submit.” If you wish to see all online programs, you may proceed to the next step.
- Click on the Program Tag that relates to the program you are interested in. “Program Tags” are keywords used to identify a program or session. For example, Sports or Health and Wellness are typical Tags. Once clicked, the list of available programs associated with that Tag will be displayed.
- Click the “+” to expand the Program Header to view available Sessions for that specific program.
- Basic information will be displayed. (For more detailed information related to the program, click “View Details” link.)
- Check the box next to the desired program Session and click the “Register” button.
- If you have previously not registered or signed in, you will be forced to do so at this point. If you already signed in, you will now see that all members listed under your record (i.e., your family) will be displayed. Select the person that will be participating in the program.
- Complete the registration form by entering the requested information and click Next.
- Review the transaction and fees. You have the option to cancel the transaction if you made a mistake. If everything looks good, click Next.
- Enter in your credit card information for payment. We accept Visa or MasterCard. (See Draft Authorization.)
- If you would like to register for more programs, click the button to return to Browse Programs. You will see the Program Tags displayed again. When you have registered for all of your desired programs, click Finish to check out.
- Click on the “Printer Friendly Version” to print a receipt for your records. (See also Cancellation Policy.) Save this receipt and bring it with you to your first class.
- A confirmation will be sent to your e-mail address and to the Program Director. If there are any problems with the registration, a Director will contact you to resolve it.
Note: Financial assistance and other discounts, while they may be available, cannot be processed online at this time. Please visit or call you local branch to register for assistance or apply any applicable discounts, such as system credits.
7. Why don't I see the class I want to register for?
Not all programs are available for online registration. If you think something should be available but do not see it online, please contact the branch.
8. I can logon to on-line registration, but when my family member names appear on the screen, the person I want to register does not appear. Why not?
If the person you want to register is not on your account, they are not in our database. Please contact your local branch to update your information.
9. I registered online but when I got to the branch, there was no record of my registration. What happened?
You must always proceed to the checkout link to complete your registration even for a program that has a $0.00 cost. The last page will be a confirmation screen so that you know you have registered. Print this registration page and bring it with you to the class. For other programs that require payment, payment must be made in order to complete your registration. Always print out your receipt and bring it with you to your first class.
10. How do I know for sure that I am on the roster for a class?
Your receipt, which you should print out each time you register and pay for a class online, is your guarantee. Bring it to your first class.
11. I have decided not to attend a class that I registered and paid for on-line. How do I cancel?
To have your registration cancelled, you must contact your local branch. Our refund policy states that cancellations made after registration can only be refunded as a credit on your account to use at a later date. A full refund will only be given if the class is cancelled or the participant does not meet the prerequisites.
12. In the process of purchasing my class on-line, I lost my internet connection or a log-on screen appeared, the page timed out, or my receipt never appeared. Did I get charged? Am I on the roster?
When errors like this occur, predicting exactly what happened can be difficult. Contact your local branch so they can access your account and check your status.
13. How do I pay for Programs I've registered for on-line?
Currently online registration allows for VISA and MasterCard payments only. Any discounts (financial aid or group discounts) cannot be applied on line. If you wish to apply for financial assistance, or some other form of discount, you will need to contact the branch.
For additional inquiries, please contact your local branch.
Arcadia 401-539-2306
Mystic 860-536-3575
Westerly-Pawcatuck 401-596-2894
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